Cancellation policy

PARTNER offers one-time purchases and subscriptions from PARTNER PET FOOD LIMITED. A one-time purchase is charged once and does not renew. If you choose a subscription, your purchase renews automatically on your selected schedule of every 2, 4, 6, or 8 weeks. Choose the purchase option and quantity that suit your household.

Purchase options are available for in-stock products. Items marked out of stock cannot currently be ordered.

Your recurring payment

Your recurring product total is the per-bag or per-box price shown for the selected product, multiplied by the quantity you choose. The amount, delivery frequency, shipping charges, and any applicable taxes are displayed at checkout before you subscribe. Check each product page for its bag or box contents and current availability.

By completing a subscription purchase, you authorize automatic payments at the price and frequency shown at checkout until you cancel. Applicable shipping and taxes are additional and are shown at checkout. Review both your first delivery and recurring payment details before placing your order.

Your delivery frequency is the interval between scheduled orders. It does not include shipping transit time. See our Shipping Policy for delivery information.

Manage your subscription

Sign in to your PARTNER account using the email address from your purchase, then select Manage subscriptions. You can review upcoming orders, update payment details and your shipping address, skip an upcoming order, or pause, resume, or cancel your subscription.

You can also use the subscription management link in your subscription emails. For help with your quantity or delivery schedule, email partnerpetfood@gmail.com.

Pause, skip, or cancel

You may cancel at any time through your account or by contacting us at partnerpetfood@gmail.com. To stop the next scheduled payment, complete your cancellation before that payment has been processed.

Once your subscription is canceled, future recurring charges stop. Cancellation is permanent; if you only need a break, pause your subscription instead. Pausing stops upcoming recurring orders and charges until you resume. Skipping an upcoming order leaves the subscription active for later orders.

Canceling or pausing a subscription does not automatically cancel or refund an order that has already been placed. For an existing order, please contact us and refer to our Satisfaction Guarantee & Returns Policy.

Questions?

Contact PARTNER PET FOOD LIMITED at partnerpetfood@gmail.com. Include the email address used for your subscription so we can help you find it.