Shipping policy
partnerpetshop.com is operated by PARTNER PET FOOD LIMITED from our Hong Kong office. We ship orders to customers in the contiguous United States.
U.S. fulfillment
Orders are fulfilled from Amazon fulfillment centers in the United States. Our products are manufactured in China. Our Hong Kong office is not a shipping warehouse.
Shipping rates
- Free shipping: orders over US$49.
- US$7.99 shipping: orders of US$49 or less.
There is no order-weight limit. Shipping charges and any applicable taxes are shown at checkout before payment.
Delivery timing
Most in-stock orders arrive within 2–4 business days after the order is placed, including order processing time. These are estimated arrival times, not guaranteed delivery dates. Tracking is available through the order-status link in your confirmation email.
Current availability is displayed on each product page. Products marked out of stock cannot be ordered; we do not accept preorders for those products.
Where we deliver
We deliver only within the contiguous United States, including Washington, D.C. International destinations, Alaska, Hawaii, P.O. boxes, and APO/FPO military addresses are not supported.
Receiving your package
A signature is not required. If you are away, the carrier may leave your package at your door or with your building's doorman.
Questions or delivery issues?
Email partnerpetfood@gmail.com with your order number. See our Refund and Return Policy for refund and return assistance.