Contact PARTNER

Questions about a product, delivery, subscription, or refund? Contact our team at partnerpetfood@gmail.com. Email is our customer support channel; we do not offer telephone support.

For an existing order, include your order number and describe how we can help.

Who operates this store?

PARTNER PET FOOD LIMITED
香港帕特寵食有限公司

PARTNER PET FOOD LIMITED operates partnerpetshop.com. The address above is our actual Hong Kong office, not a shipping warehouse or return address.

Where orders ship from

Orders for the contiguous United States are fulfilled from Amazon fulfillment centers in the United States. Our products are manufactured in China; see each recipe and our factory page for manufacturer information.

Most in-stock orders arrive within 2–4 business days after ordering, including order processing time. Product pages show current availability. See our Shipping Policy for rates and delivery exclusions.

Refunds and returns

Each customer has one no-return product refund under our satisfaction guarantee for purchases from this website. Request it within 14 days of delivery by emailing us. An eligible claim does not require you to mail the product back.

If a physical return is needed, contact us first. We will provide the assigned U.S. Amazon fulfillment-center return address and instructions. Do not send returns to our Hong Kong office or to an Amazon address you found yourself. See our Refund and Return Policy for the full terms.