Subscription policy

PARTNER offers one-time purchases and subscriptions from PARTNER PET FOOD LIMITED. A one-time purchase is charged once and does not renew. If you choose a subscription, your purchase renews automatically on your selected schedule of every 2, 4, 6, or 8 weeks. Choose the purchase option and quantity that suit your household.

Your recurring payment

Our Chicken Recipe Freeze-Dried Raw Cat Food is currently US$39.99 per bag per delivery. Your product total is US$39.99 multiplied by the quantity you select. The available schedules use the same product price.

By completing a subscription purchase, you authorize automatic payments at the price and frequency shown at checkout until you cancel. Applicable shipping and taxes are additional and are shown at checkout. Review both your first delivery and recurring payment details before placing your order.

Your delivery frequency is the interval between scheduled orders. It does not include shipping transit time. See our Shipping Policy for delivery information.

Manage your subscription

Sign in to your PARTNER account using the email address from your purchase, then select Manage subscriptions. You can review upcoming orders, update payment details and your shipping address, skip an upcoming order, or pause, resume, or cancel your subscription.

You can also use the subscription management link in your subscription emails. For help with your quantity or delivery schedule, email partnerpetshop@gmail.com.

Pause, skip, or cancel

You may cancel at any time through your account or by contacting us at partnerpetshop@gmail.com. To stop the next scheduled payment, complete your cancellation before that payment has been processed.

Once your subscription is canceled, future recurring charges stop. Cancellation is permanent; if you only need a break, pause your subscription instead. Pausing stops upcoming recurring orders and charges until you resume. Skipping an upcoming order leaves the subscription active for later orders.

Canceling or pausing a subscription does not automatically cancel or refund an order that has already been placed. For an existing order, please contact us and refer to our Satisfaction Guarantee & Returns Policy.

Questions?

Contact PARTNER PET FOOD LIMITED at partnerpetshop@gmail.com. Include the email address used for your subscription so we can help you find it.