Refund policy

We want you and your pet to feel good about PARTNER food.

Orders from partnerpetshop.com

For help with a product or to request a refund, email partnerpetshop@gmail.com. Please include your order number so we can help.

The guarantee is available to the original buyer, with one return per customer. Refunds cover the returned product's purchase price; delivery and return-shipping charges are excluded. A replacement may involve a further shipping charge.

Orders from an authorized retailer

If you purchased through an authorized retailer or reseller, take the remaining food, its original packaging, and your receipt back to that seller within 14 days of purchase. You may choose a refund of the product price or a replacement of the same product. Email us if you need help.

U.S. delivery

Most orders arrive within 2–4 business days after the order is placed. We deliver to the contiguous United States. See our shipping policy for rates and delivery details.

Changing an order

Once an order is placed, we cannot edit or cancel it. Contact us for assistance. Our Hong Kong corporate address is not a return address. Returns are sent to a U.S. return address that our customer service team provides after approving your return. Please contact us before sending any product back.